Last Updated: March 25, 2025
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "User") and ELITE FROST LIMITED, doing business as DoorMarts ("DoorMarts," "we," "us," or "our"), concerning your access to and use of the doormarts.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site") and the services offered through the Site.
By accessing or using the Site, placing an order, or clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Site.
This store, DoorMarts (doormarts.co.uk), is operated by ELITE FROST LIMITED.
2. About DoorMarts
DoorMarts is an online general store offering a variety of products. ELITE FROST LIMITED is a privately-owned business registered in England and Wales with Trade Register Number 15624799.
Business Name: ELITE FROST LIMITED
Trading As: DoorMarts
Business Address: Flat 7, Dune Crest, 105 Banks Road, POOLE, Dorset, BH13 7QQ, GB
VAT Number: GB469954815
Support Email: Contact@doormarts.co.uk
Phone Number: +44 7440 218303
3. User Eligibility
The Site is intended for users who are at least 18 years old or the age of legal majority in their jurisdiction of residence. By using the Site, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Site.
4. Account Registration
You may be required to register an account to access certain features of the Site. If you choose to register, you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.
5. Products and Services
5.1. Product Descriptions
We strive to ensure that all details, descriptions, and prices of products appearing on the Site are accurate. However, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. All prices displayed on the Site are inclusive of VAT where applicable.
5.2. Availability
All products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order.
5.3. Order Acceptance
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We reserve the right not to accept an order for any reason, including but not limited to: product unavailability, errors in product or pricing information, or issues identified by our fraud-detection systems.
6. Pricing and Payment
6.1. Pricing
All prices are listed in the currency relevant to your selected region and are inclusive of Value Added Tax (VAT) or Goods and Services Tax (GST) as applicable. Delivery costs, if any, will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. We reserve the right to change prices at any time without prior notice. However, the price charged for a product will be the price in effect at the time the order is placed.
6.2. Payment Methods
We accept payment methods as supported by Shopify Payments United States. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us.
6.3. Payment Processing
Payment processing services for goods and/or services purchased on this website are provided by Shopify Payments and are subject to the Shopify Payments Terms of Service. By agreeing to these Terms or continuing to operate as a customer on DoorMarts, you agree to be bound by the Shopify Payments Terms of Service, as the same may be modified by Shopify Payments from time to time. As a condition of DoorMarts enabling payment processing services through Shopify Payments, you agree to provide DoorMarts accurate and complete information about you and your business, and you authorize DoorMarts to share it and transaction information related to your use of the payment processing services provided by Shopify Payments.
7. Shipping and Delivery
Please refer to our Shipping & Delivery Policy for detailed information on shipping times, zones, providers (DHL, FedEx, UPS), and handling times (1-3 business days). Shipping to the UK, US, CA, AU, and EU is offered free of charge with an estimated delivery time of 2-8 business days after handling.
Risk of loss and title for products purchased from us pass to you upon our delivery of the items to the carrier. You are responsible for providing accurate shipping information. We are not responsible for items lost or delayed due to incorrect shipping information provided by you.
8. Returns, Refunds, and Cancellations
8.1. Returns
We offer a 30-day return period for most items. For detailed information on the return process, conditions, and eligibility, please review our Return & Refund Policy.
8.2. Right of Withdrawal (EU Customers)
If you are a consumer based in the European Union, you have a statutory right to withdraw from the contract within 14 days from the day you receive your order. For details and the model withdrawal form, please see our Right of Withdrawal Policy.
8.3. Refunds
Refunds are generally processed within 5 business days of us receiving and inspecting the returned item(s). Please see our Return & Refund Policy for more information.
9. Warranty
Products sold on DoorMarts come with a 2-year statutory warranty as required by law, covering conformity and hidden defects. This is in addition to any optional guarantees that may be offered by manufacturers. For more details, please refer to our Warranty & Liability Policy.
10. User Conduct and Prohibited Activities
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
- In any way that violates any applicable national or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate DoorMarts, a DoorMarts employee, another user, or any other person or entity.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm DoorMarts or users of the Site or expose them to liability.
- To systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- To make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- To use any information obtained from the Site in order to harass, abuse, or harm another person.
- To interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
11. Intellectual Property Rights
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by ELITE FROST LIMITED, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as generally and ordinarily permitted through the Site according to these Terms.
12. Third-Party Links
The Site may contain links to other websites or resources provided by third parties. These links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
13. Privacy
Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal data.
14. Disclaimers
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY DOORMARTS ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. DOORMARTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, DOORMARTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DOORMARTS DOES NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, DOORMARTS'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM DOORMARTS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DOORMARTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ELITE FROST LIMITED (DOING BUSINESS AS DOORMARTS), ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE PRECEDING TWELVE (12) MONTHS OR (B) ONE HUNDRED POUNDS STERLING (£100).
This limitation of liability section does not affect any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws applicable to these Terms, including mandatory consumer protection rights in your country of residence.
16. Indemnification
You agree to defend, indemnify, and hold harmless ELITE FROST LIMITED, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, any use of the Site's content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Site.
17. Termination
We may terminate or suspend your access to all or part of the Site, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You may terminate your use of the Site at any time by ceasing to use the Site or by closing your account, if applicable.
18. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of, or related to them, their subject matter or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the courts of England and Wales, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
If you are a consumer residing in the European Union, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law. The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
19. Changes to Terms
We reserve the right, in our sole discretion, to revise and update these Terms from time to time. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
20. Severability
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
21. Entire Agreement
These Terms, our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Right of Withdrawal Policy, and Warranty & Liability Policy constitute the sole and entire agreement between you and ELITE FROST LIMITED regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.
22. Contact Information
If you have any questions about these Terms of Service, please contact us at:
ELITE FROST LIMITED (trading as DoorMarts)
Flat 7, Dune Crest
105 Banks Road
POOLE
Dorset
BH13 7QQ
United Kingdom
Email: Contact@doormarts.co.uk