Last Updated: May 12, 2025
Thank you for shopping at DoorMarts (doormarts.co.uk), operated by ELITE FROST LIMITED. We are committed to delivering your order accurately, in good condition, and always on time. This Shipping & Delivery Policy outlines our shipping procedures and applies to all orders placed through our website.
1. Order Processing & Handling Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During periods of high order volume, processing may take slightly longer. We will notify you if there are any significant delays.
2. Shipping Destinations, Times, and Costs
We offer shipping to the following destinations:
- United Kingdom (UK)
- United States (US)
- Canada (CA)
- Australia (AU)
- European Union (EU) member countries, including Germany
| Destination Region | Estimated Delivery Time (after handling) | Shipping Cost |
|---|---|---|
| UK, US, CA, AU, EU | 2 – 8 business days | FREE |
Please note that these are estimated delivery times and can vary due to factors beyond our control, such as carrier delays or customs processing for international orders.
3. Shipping Providers
We partner with reputable shipping providers to ensure your orders are delivered safely and efficiently. Our primary carriers include:
- DHL
- FedEx
- UPS
The specific carrier for your order will be selected based on your location and the most efficient service available.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will allow you to check the status of your order directly with the carrier. Please allow 24-48 hours for the tracking information to become available after you receive the confirmation email.
You can also track your order through the Track Your Order page on our website, if available, or by contacting our customer support at Contact@doormarts.co.uk.
5. Shipping Address
Please ensure that you provide a complete and accurate shipping address at the time of checkout. ELITE FROST LIMITED (trading as DoorMarts) is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange for reshipment at your expense, or you may opt for a refund of the product cost, less any shipping fees incurred by us.
6. Customs, Duties, and Taxes (International Shipments)
6.1. For Customers in the UK and European Union (EU)
For orders shipped to addresses within the United Kingdom and the European Union, the prices displayed on our website (doormarts.co.uk) are inclusive of Value Added Tax (VAT) where applicable. You will not be charged additional VAT upon delivery for these orders.
6.2. For Customers in the United States (US), Canada (CA), and Australia (AU)
For orders shipped to the United States, Canada, and Australia, while shipping is FREE, your order may be subject to import duties, taxes (including sales tax or GST), and other customs fees levied by the destination country once the shipment reaches your country.
These additional charges, if any, are the sole responsibility of the customer. ELITE FROST LIMITED (trading as DoorMarts) has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend that you contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We are not responsible for any customs and taxes applied to your order by local authorities.
7. Damaged or Lost Packages
In the unfortunate event that your order arrives damaged, please contact us immediately at Contact@doormarts.co.uk with your order number and photos of the damaged product and packaging. We will work with you to resolve the issue, which may include filing a claim with the carrier and arranging for a replacement or refund.
If your order is lost in transit and the tracking information has not updated for an unreasonable amount of time, please contact us. We will investigate with the shipping carrier and take appropriate action.
Please save all packaging materials and damaged goods before filing a claim, as they may be required for the investigation.
8. Policy Updates
ELITE FROST LIMITED reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
9. Contact Information
If you have any questions or concerns regarding our Shipping & Delivery Policy, please do not hesitate to contact us:
ELITE FROST LIMITED (trading as DoorMarts)
Email: Contact@doormarts.co.uk
Phone: +44 7440 218303
Address: Flat 7, Dune Crest, 105 Banks Road, POOLE, Dorset, BH13 7QQ, United Kingdom