Information Concerning the Exercise of the Right of Withdrawal
This information is primarily for consumers in the United Kingdom and the European Union, in accordance with applicable consumer protection legislation (such as the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive).
Our general Return & Refund Policy offers a 30-day period for returns, which may extend beyond or work in conjunction with your statutory rights outlined below. Please refer to both for a complete understanding.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered by you in one order and delivered separately, the period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
Exercising Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us, ELITE FROST LIMITED (trading as DoorMarts), of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an e-mail). You can contact us at:
ELITE FROST LIMITED
Flat 7, Dune Crest
105 Banks Road
POOLE, Dorset
BH13 7QQ
United Kingdom
Email: Contact@doormarts.co.uk
Phone: +44 7440 218303
You may use the model withdrawal form provided below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at the address above, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. This is consistent with our standard Return & Refund Policy unless the goods are faulty or not as described.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions from the Right of Withdrawal
The right of withdrawal may not apply to certain types of contracts, including but not limited to:
- Goods made to your specifications or clearly personalized.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
If any products sold by DoorMarts fall under such exclusions, this will be clearly indicated on the product page or at the point of sale.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
ELITE FROST LIMITED
Flat 7, Dune Crest
105 Banks Road
POOLE, Dorset
BH13 7QQ
United Kingdom
Email: Contact@doormarts.co.uk
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*): _________________________________________
Name of consumer(s): _________________________________________________
Address of consumer(s): _______________________________________________
_______________________________________________________________________
_______________________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
_______________________________________________________________________
Date: _____________________________________________________________
(*) Delete as appropriate.